ClAIM LETTER

CLAIM LETTER
 

winda’s Company, Ltd

Jl. Mawar, Jakarta Timur

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Telp. (021) 8877998  • www.windacompany.co.id

January 25, 2017

Mrs. Sania

Customer Services Manager

Philip Company

Surabaya

Dear Mr. Champion

In a recent shipment from Philips Company, we found three of Tube lights in a damaged condition. We are not sure whether the damage has been caused by poor handling or wrong packing.

While placing the order, I clearly mentioned that we required these goods quickly and to be handled ‘with care’ while delivery. Although we received such goods in time but five damaged goods caused serious problems to the need of our valued customers. 
We are returning the three damaged Tube lights.

Please send us five new tube lights before 27th January, to enable us to satisfy our customers need.

Thank you for your attention to this matter.

Yours faithfully

Windasari

Purchasing Supervisor